A free inside look at company reviews and salaries posted anonymously by employees. They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 No special service requirement is permitted when travelling on standby travel. Tel: 0208 513 2525 (9-12.30, Mon-Fri) Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. Refreshed every minute. Filter. JIDxxS1 will mean you are eligible to the business class allowance. Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. British Airways is a valued partner of Expedia, and we work together to provide you with all the tools you need to book your next British Airways flight. Looking for a particular British Airways employee's phone or email? Please note that this form is not intended to submit staff travel related questions as these cannot be answered. How can I stop them expiring? Click to reveal Please do not ask any BA staff for an upgrade. Screen Reader users press Enter to select a Filter by product. This website might use cookies for ads, social media and analytic metrics. After a qualifying period, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner . Fax: +1-212-251-6753 (for sending copies of documents or receipts): Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. How can I correct a mistake with one of the names in my booking? Changes to Terminal 3 check-in effective 17th September 2015 Check in at a kiosk in Zone D. If you are allocated a seat follow the kiosk instructions to have your bag tag(s) issued. Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. YIDxxS1 will mean you are eligible to the economy class allowance. Please visit our Help centre for more support if you have a question about your booking or flight. Continue reading. Daily, 7am - 11pm: Eastern Standard Time (EST). If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Please contact your preferred travel agent for bookings of 10 or more people travelling together. By using ba.com you agree to the use of cookies. Search job titles. If you are not allocated a seat at check-in proceed to the Staff Travel Room located to the right at the rear of the zone. Refund requests may be subject to a servicing fee. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. We're sorry your travel experience with us didn't meet your expectations. Click on thefollowing link to go to the ESS websitehttp://my.baplc.com. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). Performance & security by Cloudflare. If you are not accepted for travel you will be automatically listed for the next flight to your destination if it is on the same day. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data. 01, 02 and 03 numbers are included in allowances else geographic rate. You are just a number to management, nothing individual. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 The majority of our calls are managed by British contact centres. If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. AB2CD3 How do I find my booking reference? 09042890159 Tel: 020 8562 5777 Please have your booking reference ready when you call. If you have an item which exceeds that weight, you must re-pack into separate bags. Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? One laptop bag OR one briefcase OR one handbag. Heathrow. Up to 5 Please note this number is only available when calling within the UK. You'll see the most relevant contact details for you if you are logged in to ba.com. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. (BA Heritage Centre / Museum, at Waterside) Flying on a stand-by ticket can be challenging. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. Try Social Media "DM via Twitter." Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. From last-minute flights to flights planned ahead, British Airways has a huge inventory of cheap flights to help you save even more. This point is immediately before Security. You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. Please include your flight details or booking reference if you have an existing booking. It is headquartered in London, England, near its main hub at Heathrow Airport.. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. We'll make sure your comments reach the right person. According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. British Airways is letting non-revenue staff passengers take onboard amenity kits and pyjamas as part of a series of improvements to help boost morale. All flight and holiday reservation queries are dealt with by BA. There will be no staff travel office in Terminal 3. If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. Get Contact Info for All Departments. Earning British Airways Avios. Telephone: 0344 493 0787 option 2 (calls charged at local rate) Daily: 08:00-20:00 Enquire about changes to an existing flight booking Telephone: Check if you're able to change your booking online. AB2CD3. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. Calls cost 2,50p per minute plus your phone companys Access Charge. Over time different forms of staff travel were introduced; firm travel, 100% rebate, 80% rebate, often tied to seniority and or length of service yet 90% subload was by far the most frequently used. If a seat is allocated at the time of check-in, those passengers with hold baggage should proceed to a Fast Bag Drop desk to have their bags tagged. Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. Seat allocation will depend on how you present yourself. This button does not work with screen readers. Email: contactba.ghana@britishairways.com. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. British Airways Employee Reviews about "staff travel" Updated Nov 29, 2021. AB2CD3. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? Customer Service Resources Customer Relations postal address How do I review and update my personal information? Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association Your booking reference consists of a combination of 6 letters and numbers e.g. Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. Earn miles Request duplicate receipts, proof of travel and other insurance documents You can also get in touch with us on Twitter @British_Airways. Employees should dress in a smart casual style which may include smart, clean jeans and training shoes. Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. 159.65.154.158 When there are two or more interline employees travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload and the cabin upgrade/downgrade order. There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Contacting British Airways - by phone or otherwise. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? When will I get a response from Customer Relations? Amenity bags will not be given to staff who travel in premium cabins. Write to us. Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket. Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. Please contact your travel agent directly to discuss your booking. How do I claim missing Avios or Tier Points on flights or other purchases? We want you to know you can trust us to respect your privacy and keep your personal information safe. Travel links for non-BA staff > List for a BA flight > Add APIS and contact details Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. Passengers without a listing will be refused travel. You'll need your staff number/user ID and a BSAFE password to log into this system. Currently British Airways does not issue a photo id card to widows and widowers of former staff. The British Airways Executive Club Bronze member's telephone number is 0800 597 7580. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. free lookups / month. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? Your IP: Using the U.S. toll-free number-U.S. toll-free number (1-800-247-9297)-requires a VOIP pre-installed solution, such as Google Voice or Skype. Please visit our Help centre for more support if you have a question about your booking or flight. This site is protected by reCAPTCHA and the Google. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings All other airports: If there is a desk signposted for standby travel, go to that desk. The majority of our calls are managed by British contact centres. Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. All airports with self-service check-in kiosks. When should I check in? Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. Excesses may apply. Please note that once you have made a listing on BA (see Flight Listing section above), you can go to ba.com and check the baggage allowance for your specific flight. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. Seat requests are not permitted on Staff Travel. Cloudflare Ray ID: 7a2c63981fec32af At British Airways, we take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain. Contact information for British Airways (BA) Staff travel with its free or geographic phone number. Loads become available 72hrs before the departure of the flight. Lost or damaged baggage and lost property, Request duplicate receipts, proof of travel and other insurance documents. This will give you your flight status. Please can we ask you not to use this e-mail this address with booking/ticketing requestsas thesee-mails will not be actioned or replied to. Original review: Nov. 9, 2022. you have a Case Reference) and are waiting a . Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily)